At Ausjet we have streamlined our order process, with most items being dispatched the same day if the order is received sufficiently earlier than Couries service cutt-offs. (Please note that if you are on a pre-paid account payment must be received before items are shipped.)
Upon dispatch of your order our system will automatically email you your shipment and parcel tracking details if available by the Courier.
You can choose your preffered shipping option when you order.
All shipping costs are calculated on the weight or cubic dimensions of your order (which ever is larger).
Ausjet are able to deliver your items Australia wide, including remote areas. Please note that for items which need to be sent via courier a street address is required.
Orders dispatched from our warehouse require a signature upon receipt of the goods. However an ATL (authority to leave) may be requested. Please note that Ausjet Inkjet & Laser Supplies cannot be held responsible for any loss or damage to the goods should an ATL be requested. Also note that an ATL is by request on each delivery. There is no blanket ATL for any customer.
Should you or your customer not request an ATL (Authority to Leave) and the shipper is unable to get a signature the goods must be collected by you or your customer at the relevant shipper's depot. Should you or your customer request a re-delivery by the shipper then the charge that is incurred for this re-delivery will be charged to your account. If you have had goods sent using Star Track / AAE and a signature is required at delivery but there is no-one available to sign then the goods will be taken back to the depot, re-sorted, re-consigned & sent to the nearest post office. The charge that is incurred for this re-delivery will be charged to your account.
Should you or your customer choose to "Return to Sender" this will also be charged to your account and may be more than the original shipping charge.
Please note that the charge for a re-delivery and / or a "Return to Sender" may take up to 3 weeks to appear on your account and may be more than the original delivery charge. This is due to the shipper charging Ausjet for surcharges which we have no control over.
Proof Of Delivery
There is a limited time if available by Courier and/or Postal services to provide Proof Of Delivery (POD) for orders. Ausjet advises that customers follow up in a reasonable time or at least within 1 - 7 days if their order has not been received.
Proof of delivery details, if available by the Courier service, can only be provided for up to 45 days post order dispatch.