Warranty & Returns Policy
Warranty Claims:
- General Warranty: Except for specific exceptions listed below, all products supplied by Ausjet Inks come with a 1-year 100% money-back or replacement guarantee.
- Exceptions:
- Remanufactured Printhead Cartridges & Replacement Electronic Chips: These items are covered by a 6-month warranty period.
- Limited Warranty Products: Certain products may carry shorter warranty periods, details of which are specified on the product page or documentation.
- Coverage: The guarantee covers defects arising under correct installation procedures, proper storage, and normal printing use.
- Printer Warranty: Using Ausjet Inks cartridges does not void your printer warranty under current Australian consumer law.
Returns Policy:
1. Risk Transfer: Post-shipment, the risk of loss or damage to the goods, regardless of cause, transfers to you.
2. Returns Authorisation: Contact our office for a Returns Authority Number before returning any goods or requesting credit.
3. Shipping Charges: Return courier freight charges for faulty goods are not covered. If return is necessary, shipping details will be provided.
4. Change of Mind: Returns due to incorrect orders or change of mind are evaluated case-by-case, provided Ausjet Inks is notified within 30 days of purchase.
5. Documentation: Returns must include:
- Your name, address, and account code.
- The invoice number for the product.
- The reason for return and Serial/Batch No.
6. Invoice Adjustment Claims: Must be made in writing within 7 days of delivery.
7. Restocking Fee: A minimum 20% restocking fee applies for returns accepted due to change of mind or other legitimate reasons.
8. Repairs and Replacements: Contact Ausjet Inks before claiming repairs or replacements.
9. Processing Time: Claims may take up to 14 days to process.
10. Reply Paid Post Service: Charges apply to your account unless the goods are faulty or the error is ours. Minimum cost is $15, varying with box size.
11. Lost Parcels: Responsibility ends once dispatched; lost parcels are not investigated or claimable beyond 30 days.
12. Redelivery Costs: Charged at cost.
13. Product Recalls: Apply only to recent product batches; no credits for stock out of the 1-year warranty.
For any further assistance or clarification, please contact Ausjet Inks customer service.