Ausjet Inkjet & Laser Supplies Blog
Technical Bulletin 30th September 2016
Latest information on the HP printer update causing failures of aftermarket chips (Continued from 14/09/
The good news is that there is a chip solution available for the 950/951, 934/935, 970/971 cartridges as of now!
We know of three chip manufacturers who have a working chip compatible with the latest update. We also know that chips from two of the three manufacturers were not affected by the update and continued to work as they should.
So what happened exactly?
As you are aware HP released an update which caused a great majority of the aftermarket and remanufactured 950/951, 934/935 and 970/971 chips to stop working and display the 'damaged cartridge' error. It seems the error mainly impacted on the chip manufacturer who, at a guess, holds approx 80-90% aftermarket worldwide market share of inkjet chip sales. They are highly regarded in the industry and without them many of the aftermarket inkjet solutions would not be available today.
So did they get caught out or was it a deliberate attempt to stop that chip from working?
So how do we fix this problem?
We are receiving replacement chips and we have a container arriving which contains the Ausjet 950/951 cartridges with the updated chip. We expect both of these to be in stock by October 7th.
This update has certainly had an impact!
We expect possibly 10s or 100s of thousands of printers around the world would of suddenly stopped. The main reason is the choice they made to save money by buying an alternative brand, or maybe it was to support a local small business. Whatever the reason it's a totally frustrating and time wasting experience for the end user and all of us.
The Impact on the Aftermarket Reputation
Although we sent out an email not long after the update came through to inform all our customers about what was happening, we can be sure that a huge percentage of the end users may not be aware that it was a update that caused the cartridges to fail.
- Did they return the cartridges to where they purchased them or did they go out and buy the genuine product from another source?
- Did they go out and buy another aftermarket brand?
- Did they think to themselves 'enough is enough' and go out and buy a new $60 printer?
What has also happened is that the update has attracted media coverage. The news has made it to Australian radio stations and Australian websites. They say any news is good news and the aftermarket printing industry generally isn't newsworthy. On the other side of the coin we must take into account the worldwide effect on the reputation of the printer manufacturer surely it must of taken some kind of hit.
Example of one of the Australian sites covering this update :
A PR Nightmare for the Printer Manufacturer
Two class actions and general worldwide condemnation of this update has generated a PR nightmare for the printer manufacturer. Not only have they generated enormous negative publicity but it has also impacted on untold numbers of their loyal customers.
Apology from the Printer Manufacturer and New Firmware Update to fix the issue :
The printer manufacturer in question has officially apologised for the security update that has caused this issue. They also plan to release a new firmware update to fix the issue.
http://www8.hp.com/us/en/hp-
This is the location where HP will release the information when the new firmware update if relased : (This update is meant to allow the impacted chips to work once again.)
Additional Links of Interest
https://www.eff.org/deeplinks/
http://h30434.www3.hp.com/t5/
Summary
We will have a small quantity of new cartridges and new chips that will be available we expect around the 7th of October. This will fix the immediate problem, HP has also stated that they will offer a new firmware update that will allow the previous chips to work. They have mentioned two weeks before the update will be available.
So the options we will leave up to your discretion. If you would like replacement chips or cartridges when they arrive please let us know. Alternatively if you wish to wait until HP releases the new update which will enable the previous products to work it's entirely up to you. We will leave it up to what you feel is best for you and your customers.
I hope this information has been helpful to you.
Ausjet Daylight Saving Hours
Hi All,
Daylight saving commences on Sunday, 2 October 2016, when the clocks move forward one hour at 2:00am!
Ausjet trading hours during daylight saving for your Country and State are as follows:
| NSW | 9:00am – 6:00pm |
| ACT | 9:00am – 6:00pm |
| VIC | 9:00am – 6:00pm |
| SA | 8:30am – 5:30pm |
| TAS | 9:00am – 6:00pm |
| QLD | 8:00am – 5:00pm |
| WA | 6:00am – 4:00pm |
| NT | 8:00am – 5:00pm |
| NZ | 11.00am - 8.00pm |
The Ausjet Team
Queensland Public Holiday 3rd October 2016 Closure
Dear Valued Customer,
Ausjet Inkjet & Laser supplies will be closed on Monday the 3rd of October due to the Queen's Birthday Public Holiday in Queensland. Due to the disruption in freight on the Monday we highly recommend any urgent orders need to be placed by Thursday (29th September).
Important Product Information
Important Product Information
Earlier this week a major printer manufacturer released an automatic update or change to the firmware inside particular printers. This change has resulted in the following cartridges being recognised as 'damaged or not recognised' in those printers. The truth of the matter is that these cartridges may no longer work in the impacted printer.
Impacted Product
PH-950BXL
PH-951CXL
PH-951MXL
PH-951YXL
PH-950BXL-1P
PH-951CXL-1P
PH-951MXL-1P
PH-951YXL-1P
SETHP950
PH-970BkXL
PH-971CXL
PH-971MXL
PH-971YXL
PH-970BKXL-1P
PH-971CXL-1P
PH-971MXL-1P
PH-971YXL-1P
SETHP970
PH-934XLBK
PH-935CXL
PH-935MXL
PH-935YXL
PH-934XLBK-1P
PH-935XLC-1P
PH-935XLM-1P
PH-935XLY-1P
SET4-PH934
It's important to remember that this is not a fault with the product itself but a change from the printer manufacturer that has made the chip not workable. We have removed all stock for sale and we recommend you do the same until a solution is found. This is not just related to 'Ausjet' but it is a worldwide problem.
Your only working immediate solution we are aware of is to use the genuine cartridge. We will keep you updated and advise of return or replacement details as soon as possible.
Technical Bulletin 14th September 2016
Latest information on the HP printer update causing failures of aftermarket chips (Continued from 13/09/16) The chip manufacturer who supplies the chips for our Ausjet remanufactured and compatible inkjet cartridges has released the following information. As this chip manufacturer supplies to the majority of the market you can expect the following data to be relevant not just with our products but generally across the industry. This test was conducted yesterday after the change was released by HP.
This above information is relevant to the following products : Ausjet Remanufactured HP950 / 951 Series
Premium and 5 Star Ausjet Professional Colour HP950/951 Series Premium and 5 Star Ausjet Professional Colour HP934/935 Series Premium and 5 Star Ausjet Professional Colour HP970/971 Series
Important Notes : 1) The printer needs to be connected to the internet or via a computer connected to the internet directly for this update to happen. 2) Even if the automatic update function was turned off it seems this did not prevent the update from happening on many models.
Additional Notes regarding the HP950/951 934/935 970/971 Ausjet Chips. The chips we supply for remanufacturing cartridges is still under testing. We will keep you updated with the results as soon as we here more. Important : To assist the chip manufacturers with solving this issue, we still need to collect printer models, serial numbers and firmware versions if at all possible from impacted printers. Shane
|
Technical Bulletin 13th September 2016
Change to HP Printers (firmware) causing failure of aftermarket cartridges & chips
It appears overnight in Australia and New Zealand, a change to various HP printers has resulted in aftermarket cartridges not been recognised or shown as damaged . At this stage we do not know the full extent with regards to our cartridges and or/chips or to the wider industry as a whole.
Cartridges affected :
HP 934 / 934 Series
Printers known so far :
8610, 8620
This may be a time based firmware change or possibly an automatic update for those printers that have not been updated previously. Or maybe a new firmware version?
We are in the process of gathering information. If you come across this problem with any of your customers can you please collect the printer model, the serial number which is located at the back of the printer and the firmware version.
This information will assist us and the chip manufacturers to quickly make a decision on what's the best course of action.
We will keep you updated as soon as we know more!
Shane
Ausjet Trading Hours: Monday 13th June 2016
Dear Valued Customer,
Ausjet Inkjet & Laser supplies will be open from 8.30am to 5pm on Monday the 13th of June. For those of you who are lucky enough to have a public holiday on the Monday we hope you have a great long weekend!
Ausjet Stocktake - Friday 27th May 2016
Dear Valued Customer,
Ausjet Inkjet & Laser supplies will not be dispatching orders after 1:00pm this Friday (27 May 2016) due to our annual stocktaking. You will however be able to email, fax, call or place orders online after 1:00pm which will of course be dispatched on Monday (30 May 2016).
We thank you in advance for the inconvenience this wretched annual task may cause! :)
Ausjet Professional Colour Compatible for 670XL 671XL Cartridges Now Available
Ausjet Professional Colour Compatible For 670XL 671XL Cartridges Now Available!
|
|
||||||
|
Ausjet Closure 2nd May 2016 - Labour Day Public Holiday
Due to the Labour day Public Holiday we will be closed on Monday the 2nd of May. If you're needing goods early next week could you please place your order as soon as possible so we can dispatch this afternoon.
Ausjet Team
New - Ausjet Refill Bottles for Ecotank Printers!
Ausjet Refill Bottles
for
Epson Ecotank Range of Printers!
| Sku PE-T664B PE-T774B PE-T664C PE-T664M PE-T664Y |
Ink Volume |
Ink Type Dye Pigment Dye Dye Dye |
|---|
The Ausjet Refill Bottle is a ink replacement solution for the Epson Eco-tank range of printers. These printers do not use replacement cartridges, you just top up the printer with ink. If you would like to know more about these printers click here. Advantages of the Ausjet Refill Bottle |
|
|
Suitable for : For more information on these products click here. |
Issues with Pricing on Website
Today the 1st of February we have discovered that we an issue which has caused many of our prices on our website to show inaccurately. Please call us for the correct pricing.
